Shipping Policy

Processing Time

• Orders are processed within 24 hours after payment confirmation.
• Personalized or custom-made items may require additional processing time.

Shipping Rates & Delivery Times

• Standard Shipping: Estimated delivery within  3 to 5 business days.
• Express Shipping: Estimated delivery within 2 to 3 business days.
• Shipping costs are calculated at checkout based on the delivery address and selected shipping method.

International Shipping

• We offer international shipping to select countries. Delivery times vary depending on location and customs processing.
• Customers are responsible for any customs duties, taxes, or import fees required by their country.

Order Tracking

• Once your order has been shipped, you will receive a tracking number via email.
• Please allow up to 24 hours for tracking information to update.

Shipping Delays

• We are not responsible for shipping delays caused by carrier issues, weather conditions, customs clearance, or other unforeseen circumstances.
• If your order is significantly delayed, please contact us, and we will do our best to assist you.

Lost or Stolen Packages

• If your package is marked as delivered but you haven’t received it, please check with your local carrier or neighbors first.
• If you’re still unable to locate it, contact us and we’ll do our best to assist you.

Damaged Items

• If your order arrives damaged, please contact us within 72 hours of delivery with photos of the damaged item and packaging.
• We will assess the situation and provide a replacement or refund if applicable.

Contact Us

For any questions regarding shipping, feel free to contact our support team at contact@manoune.us